Terms of sale
ARTICLE 1.
INTRODUCTORY STATEMENT
THE OZ (hereinafter referred to as "THE OZ")'s main activity is the creation and commercial operation of merchant websites including taking charge of all stages of online sales and promoting articles on the internet.
THE OZ has been entrusted by PAIN DE SUCRE the services necessary for the sale of branded items PAIN DE SUCRE on the Internet, and in particular the creation and management of the site www.paindesucre.com (hereinafter referred to as "Site").
DEFINITIONS AND SCOPE
"Customer (s)" refers to the Internet user (s) browsing the paindesucre.com site and making an online purchase of product (s) for personal purposes.
"Product (s)" means swimsuits, lingerie, accessories and all items offered for sale on the electronic commerce website accessible at paindesucre.com
"Label" or "Tag" designates the form attached to the product which allows the management of returns (see article below)
"Boutique" or "Online Store" designates the electronic commerce website accessible through the Internet at paindesucre.com offering swimsuits and any other Pain de Sucre and Suggest item for sale.
"General Conditions of Sale" designate these general conditions of sale of Products on the Site.
These general conditions of sale (hereinafter referred to as the "CGV") apply as of right to the sale of any item of the brand PAIN DE SUCRE via the Site.
In the context of these GTC, the term "User" refers to any person browsing the Site and the term "Client" means any person wishing to place or having placed an order on the Site.
The sale is deemed to have been concluded on the date the order is accepted by THE OZ.
Prior to that date, and in accordance with the provisions of Articles L. 112-1, L. 112-2 and L. 141-1 of the Consumer Code, these GTCS are made available to all Customers for their information.
The validation by the Customer of any order implies full and complete acceptance of these GTCS.
ARTICLE 2.
ACCEPTANCE OF ORDERS
Before submitting your order, you will have the opportunity to check your selection as well as the total price of your order (delivery costs included) and to correct any data entry errors.
By placing an order, you acknowledge having read and accepted these General Conditions.
For any order that you send us, we will send you an order confirmation email mentioning the number of your order and the details of the products ordered (hereinafter the "Products"). All orders will be accepted by Pain de sucre, except in the cases provided for by these General Conditions (for example: unavailability of a product, payment problem).
On your first order, you will need to register and complete the fields appearing on the order form. We will ask you to use usernames and passwords, or any other means, to access certain areas of our Online Store, such as the “My Account” section of the Online Store (hereinafter the “Secure access codes”). You will be responsible for maintaining the security and confidentiality of these Secure Access Codes at all times.
You must comply with all of our security guidelines and rules, and notify us immediately if you learn or suspect any unauthorized use of your Secure Access Codes, or if your Secure Access Codes are made available to unauthorized third parties. Without prejudice to our other rights and remedies, we may suspend your access to the Online Store without incurring our liability if, reasonably, we believe it is necessary to take such action to ensure the security of the Online Store.
Pain de sucre however reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.
If certain swimsuits or other products listed in our Online Store are not available, have an incorrect price or if their description is incorrect, we will not be obligated to sell them to you. We will inform you in the event of unavailability of the Products ordered.
Only the Products which have been sent to you will be billed to you (delivery and credit card processing costs included).
Although we make every effort to reflect the colors of our Products in the Online Store as best as possible, we cannot guarantee that their actual appearance will exactly match their appearance on screen.
For information on the follow-up of your orders, you can reach customer service by e-mail, customer.service@paindesucre.com, or by phone (+33) 9 74 76 50 97 from Monday to Friday from 10 a.m. to 6 p.m. (excluding public holidays).
ARTICLE 3.
PRICE
All Online Store prices are listed in euros and pounds sterling on the UK Store. They are expressed inclusive of VAT, excluding delivery costs.
We make every effort to ensure the accuracy of the Online Store prices. But an error may occur, and the price of some Products may be wrong. If the correct price for a Product is lower than that shown in the Online Store, we will charge you the lower amount and ship the Product to you. If the correct price for a Product is higher than that shown in the Online Store, we will contact you and ask you whether you are continuing the order at the correct price or whether you are canceling it (in which case we will confirm the cancellation). We will not be obligated to provide you with Products that are incorrectly priced.
Pain de sucre may modify the prices indicated on the website of the online store at any time and without notice. However, the prices thus modified will only be applicable to new orders and not to those which have already been accepted.
ARTICLE 4.
TERMS OF PAYMENT AND METHODS OF PAYMENT
The total amount of your order will correspond to the purchase price of the Products, delivery costs included.
The payment of purchases is made with the secure payment solution Lyra Colletc. You can pay for your purchases with Carte Bleue, Visa, Mastercard and American Express credit cards.
Tou can also place your order with Paypal.
You must provide your bank details when ordering. You also confirm that the credit card you are using is yours.
All credit card holders are subject to validation and authorization checks by the issuing body. If this organization denies payment authorization, we will not accept your order. In such a case, we will not be responsible for any delay or refusal of delivery and will not be required to inform you of the reason for this refusal. We are not responsible for any charges that are charged by your issuing body or your bank, when paying for your order by credit card.
ARTICLE 5.
BILLING
We reserve the right to issue electronic invoices, and you agree to this type of invoicing.
As the electronic invoice is proof of purchase, we recommend that you save and print this document for future reference.
ARTICLE 6.
DELIVERY, PROPERTY RIGHTS AND RISKS
Swimsuits and products will be delivered to the delivery address you gave us on the order form, at your expense. We cannot be held responsible if the said address is incorrect. Please note that we do not ship to PO boxes. The delivery of swimsuits purchased from our Online Store may be subject to territorial restrictions. We will provide you with the list of delivery areas on request. See below.
Your order will be delivered within 7 working days. To this end, please note that a working day corresponds to a day on which French banks are open, with the exception of Saturdays and Sundays. If we have not been able to deliver your order within the aforementioned period, your only recourse against us is your right to cancel the order in question and to be fully reimbursed for the amount you paid us for the said order.
The transfer of ownership of the Products takes place on the date of delivery of the Products to the address you have given us.
Once you have received the Product, you bear all risk of damage or loss of the Product.
In the presence of an apparent anomaly in the package (in particular damaged package, open package, traces of liquid, etc.), the Buyer or the Recipient of the products ordered must not open the package but is invited to return it unopened in a period of five working days in a post office or to refuse it in the presence of the deliverer and establish a "report of spoliation".
The opening of the said package excludes any recourse to the carrier (La Poste, UPS, ...). The Purchaser or Recipient is also invited to report the problem encountered to paindesucre.com by contacting customer service via customer.service@paindesucre.com
In the case of multiple orders, we reserve the right to deliver the Products separately (each partial delivery being deemed to constitute a separate contract) or to deliver only part of the order.
The online store delivers orders to the following areas:
- Zone 1: Metropolitan France.
- Zone 2: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States.
- Zone 3 : Australia, French Guiana, French polynesia, Guadeloupe, Martinique, New Caledonia, Reunion, Island, New Zealand
If you wish to have your order delivered to the United Kingdom, we invite you to go through the website
Costs and delivery times for zone 1:
- Mondial Relais*: 3.95 euros - Delivery within 3 to 6 working days.
- Colissimo: 5 euros** - Delivery within 48 to 72 working hours *** with delivery against signature.
- Chronopost: 12 euros - Delivery within 24 to 36 working hours *** with delivery against signature.
** Free Colissimo delivery from 400€ of purchase in Metropolitan France
*** Valid for all orders placed before 10 a.m.
Delivery costs for zone 2:
- DHL Standard: 14 euros
- DHL Express: 20 euros
Delivery costs for zone 3:
- DHL Express: 30 euros
- Colissimo ( French Guiana, Guadeloupe, Martinique, Reunion): 30 euros
Customs or import charges are the responsibility of the customer.
* Valid for all orders placed before 10 a.m.
ARTICLE 7.
REFUND : Exchange, credit note or refund
If for any reason whatsoever you are not satisfied with your purchase, in accordance with Article L.121-20 of the Consumer Code, you have a period of 14 clear days from the date of receipt. to exercise your right of withdrawal, then you have 14 clear days to return the products ordered for reimbursement at your expense.
Incomplete, damaged, worn or soiled items are not refunded or exchanged. Likewise, returns are only accepted if the products have their original label still attached.
The protective sticker is deliberately kept separate so that the customer can use it to try it out, then remove it and throw it away if she has to return the product.
We will send you an email to confirm the processing of your refund within fourteen (14) days of receiving the returned item.
For your return order, we invite you to follow the following steps:
If you have a customer account:
- Go to your account, clic "MY ACCOUNT / REQUEST A RETURN".
- Select the product(s) you want to return and the reason why.
- Once the voucher has been completed, a confirmation email will be sent to you.
- Please send the item back to us with the delivery slip, so that our logistics services can identify your order upon receipt.
If you don't have an account:
- Go to your account, clic "REQUEST A RETURN". If you don't have an account go to the bottom of the home page and select "RETURN REQUEST": https://paindesucre.com/a/return
- Complete your order number (only 5 digits after PDS) and your email address
- Select the product(s) you want to return and the reason why.
- Once the voucher has been completed, a confirmation email will be sent to you.
- Please send the item back to us with the delivery slip, so that our logistics services can identify your order upon receipt.
For France - Belgium - Germany - Netherlands - Luxembourg - Portugal - Spain:
If you choose to make an exchange or receive a credit note, return postage is free
Credit notes are only valid on the www.paindesucre.com website.
If you prefer a refund, and you use the return label sent, the sum of 5€ for France (8€ outside France) corresponding to the return costs will be deducted from your refund. Unless we have delivered an item to you by mistake or the item in question is damaged or faulty.
Upon receipt of your order, we will process your refund within a maximum period of approximately 15 days. If you have a deferred debit card, this operation will be taken into account under the usual conditions of your debits.
We will then refund you the price of the Product and the related delivery costs (delivery costs refunded only if the entire order is returned), excluding return costs, within fourteen (14) working days of the date on which you exercised your right of cancellation.
For the others countries:
We remind you that the return costs are your responsibility (except in the event that we have delivered an item to you in error or if the item in question is damaged or defective).
You can use the carrier of your choice and return your package to us at the address noted in the email confirmation, keeping the proof of deposit which will be requested in the event of a dispute.
Upon receipt of your order, we will process your refund within a maximum period of approximately 15 days. If you have a deferred debit card, this operation will be taken into account under the usual conditions of your debits.
We will then reimburse you for the price of the Product and the related delivery costs (delivery costs reimbursed only if the entire order is returned), excluding return costs, within fourteen (14) days following the date on which you exercised your right of cancellation.
Any order not received must be declared by the customer within a maximum period of 60 working days from exceeding the maximum period indicated for the delivery of the products by email to customer.service@paindesucre.com. Upon receipt of the email declaration of non-receipt of the order, THE OZ for Pain de sucre will investigate the carrier concerned.
EXCHANGE IN SHOP
If the desired size or color is not available on our online store or if you need personalized advice, do not hesitate to contact our our personal shopper by phone or visit the store closest to you.
You may also exchange a product in shop under the following conditions:
1. Contact one of our Pain de Sucre shops in advance to check the availability of the product.
2. The exchange will only be accepted for a product of equal or greater value and on presentation of your invoice.
3. An in-store credit note cannot be generated following an online purchase.
Here is the list of shops where you can make your exchange:
Pain de Sucre Biarritz +33(0)559229811
Pain de Sucre Bordeaux +33(0)556440095
Pain de Sucre Cannes +33(0)493384507
Pain de Sucre Île-Rousse +33(0)495601810
Pain de Sucre Lyon +33(0)472419480
Pain de Sucre Marseille +33(0)491556483
Pain de Sucre Marseille La Valentine +33(0)4.91.35.46.47
Pain de Sucre Nice +33(0)493816039
Pain de Sucre Porto-Vecchio +33(0)495720105
Pain de Sucre Paris 01 +33(0)142962482
Pain de Sucre Paris 03 +33(0)148040630
Pain de Sucre Paris 06 +33(0)146335768
Pain de Sucre Paris 08 +33(0)142660212
Pain de Sucre Saint-Tropez +33(0)494973231
Pain de Sucre Toulouse +33(0)561228487
ARTICLE 8.
INTELLECTUAL PROPERTY
The brand "Pain de sucre" as well as all the trademarks, figurative or not, and all other trademarks, trade names, service marks, illustrations, images, logos, designs and models registered or not, copyright and patents (hereinafter “the Intellectual Property Elements”), appearing on our Products, in our Online Store, on all accessories or packaging, whether registered or not, are and remain the exclusive property of CRÉATION MÉDITERRANÉE.
Any reproduction, in whole or in part, modification or use of the Intellectual Property Elements, for any reason whatsoever or on any medium whatsoever, is strictly prohibited without the prior written authorization of CRÉATION MÉDITERRANÉE. This prohibition also applies to any combination or use associated with any other brand, symbol, logo or, more generally, to any distinctive sign intended to make up a logo.
ARTICLE 9.
LIMITATION OF LIABILITY
Pain de sucre strives to ensure to the best of its ability the accuracy and updating of the information published on the Store, the content of which it reserves the right to correct at any time and without notice. However, Pain de sucre cannot guarantee the accuracy, precision or completeness of the information made available on the Store.
Consequently, Pain de sucre declines all responsibility:
- FOR ANY IMPARCISION, inaccuracy or omission relating to information available on the Store.
- FOR ANY DAMAGE resulting from an intrusion by a third party resulting in a modification of the information made available on the Store.
- AND MORE GENERALLY FOR ANY DAMAGE, direct or indirect, whatever the causes, origins, natures and consequences, caused by the access of anyone to the Store or the inability to access it. Likewise, the use of the store and / or of the credit granted to any information coming directly or indirectly from the latter cannot give rise to direct or indirect damage.
ARTICLE 10.
DATA PROTECTION PRIVACY POLICY AND COOKIE POLICY
Each user can at any time request the deletion of all their personal data stored by Pain de Sucre by writing an email to customer.service@paindesucre.com
The visitor is likely to provide personal data. The provision of this nominative information is optional.
By entering this data in the Online Store, you guarantee that you are using your real identity, and that all the information you provide is true, current, actual and complete at the time you communicate it to us.
By placing an order, you agree and understand that we may store and process your personal data. Pain de sucre fully respects the privacy of people using the online store.
Creation Mediterranee's privacy policy is an integral part of these General Conditions of Sale. The Privacy Policy defines in particular the conditions under which the personal data of Customers collected by the Seller on behalf of Creation Mediterranee is processed, or that the Customer provides to the Seller when the Customer places an order on the Site.
Furthermore, the cookie policy applies to the site www.paindesucre.com which is operated by or on behalf of Creation Mediterranee. It defines how we use cookies and other similar technologies on our Sites.
The use of cookies is common on the Internet. Although most web browsers automatically accept cookies, the decision to accept cookies or not is yours. You can choose to accept or refuse cookies with or without giving your consent. You can adjust your browser settings to prevent the receipt of cookies, or to receive a notification each time a cookie is sent to you.
By using our Sites, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies in this way, you should decline the use of cookies by selecting the appropriate settings on your browser or not use our Sites. The most common browser settings in this regard will be described below. However, please note that if you set your browser to decline cookies, you may not be able to access all of the functionality of our Websites.
What is a cookie? Cookies are small files or data stored on your computer (or other devices with Internet access, such as a smartphone or tablet) when you visit one of our Sites. A cookie usually contains the name of the website the cookie originated from, the cookie's "lifetime" (that is, how long it will stay on your device), and a value, which is usually a unique number generated randomly.
What are cookies used for? We use cookies to improve your browsing experience, to make our Sites easier to use, and to better tailor the Sites and our products to your interests and needs. Cookies can also be used to make your future activities and experiences on our Sites faster. For example, they are used to remember your preferences (language, country, etc.) when browsing and during future visits. We also use cookies to compile anonymous aggregate statistics that allow us to understand how people use our Sites and help us improve their structure and content. We cannot identify you personally from this information. Sometimes, if we have obtained your informed consent in advance, we may use cookies, tags or other similar devices to obtain information that allows us to show you, either on our own Websites or on third party sites or by any other means, advertisements based on the analysis of your browsing habits.
What are the cookies used on this site NOT used for? We do not store sensitive personal information, such as your address, password, credit or debit card data, etc., in the cookies we use.
Who uses the information stored in cookies? The information stored in cookies on our Websites is used exclusively by us, with the exception of that from the "third party cookies" identified below, which are used and managed by external entities to provide the services we have requested. to improve our services and the user experience when browsing our Websites. "Third party cookies" are used mainly to obtain access statistics and to guarantee the payment transactions carried out.
Do we put cookies on a third party medium? We may place our cookies on the websites of our partners that broadcast advertisements for our brands and / or products. These cookies are mainly used to present you with appropriate content, corresponding to your interests, and to evaluate your viewing of our content (including advertising).
What types of cookies do we use? Our Sites use cookies and / or other similar technologies such as device IDs, web beacons, or web beacons to collect and store certain information. Usually, when using these technologies, pieces of information or code are transferred or accessed by a website to / on your computer's hard drive or to / on your mobile device to store and sometimes track the information. about you. Cookies and similar technologies allow you to be recognized when you use the same computer or mobile device to interact again with websites and online services and can be used to manage a range of features and content, to store searches and to present personalized content.
WE USE THE FOLLOWING TYPES OF COOKIES: Strictly Necessary Cookies and Functional Cookies. These are cookies which are necessary for the operation of our Sites and which are used according to the conditions defined with you. They include, for example, cookies that allow you to log into secure areas of our Sites and use a shopping cart. Functionality cookies allow us to recognize you when you visit our Sites again. This allows us to personalize our content, to greet you by name and to maintain your preferences (for example your choice of language or region), subject to your choices and preferences.
Statistical cookies. They allow us to recognize and count the number of visitors and to determine how visitors navigate our Sites. This helps us to pursue our legitimate interests and to improve the way our Sites work, for example by ensuring that users easily find what they are looking for.
Social and advertising cookies. These cookies record your visit to our Sites, the pages you have visited and the links you have followed. We will use this information, subject to your choices and preferences, to make our Sites and the advertisements displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
COOKIES FROM PARTNER SOCIAL NETWORKS AND FROM ANALYSIS AND ADVERTISING PARTNERS
Google Analytics: Our Sites use Google Analytics, a web analysis service. Google Analytics uses cookies to help the Sites analyze the use of the Sites by visitors. The information generated by the cookie and relating to your use of the Sites (this information includes your IP address) will be transmitted and stored on a Google server located in the United States. Google uses this information to evaluate your use of the Sites, to compile reports on the activity of the Sites for the operators of the Sites, and to offer the operators of the Sites other services relating to the activity of the Sites. Sites and for Internet use. You can prevent the storage and processing by Google of data relating to your use of the Sites generated via the cookie (this data includes your IP address) by downloading the browser plug-in available at the following address link: https: // tools.google.com/dlpage/gaoptout?hl=en
Google Tag Manager: Our Sites also use Google Tag Manager. This service is used to manage the “tags” of the Sites via an interface. "Tags" are small pieces of code that are used, for example, to measure traffic and visitor behavior, understand the effect of online advertising and social media, implement remarketing and marketing strategies. orientation towards target groups, and testing and optimizing websites. Google Tag Manager only implements tags. This means that no cookies are used and therefore no personal data is saved. We list them here to be exhaustive and to be transparent about the tools we use. If you have deactivated at the domain or cookie level, this deactivation remains in place for tracking tags if they are implemented with Google Tag Manager.
How to customize your cookie preferences in the settings of your internet browser? The settings of internet browsers are usually programmed by default to accept cookies, but you can easily make adjustments by changing your browser settings. However, if you choose to disable cookies on your browser, you may not be able to take advantage of all the features offered by our Sites.
FOR MORE INFORMATION ON HOW YOU CAN CUSTOMIZE YOUR COOKIE OPTIONS IN YOUR BROWSER SETTINGS, PLEASE CONSULT THE FOLLOWING LINKS: For Internet Explorer ™: http://windows.microsoft.com/en-us/windows7/how -to-manage-cookies-in-internet-explorer-9; For Safari ™: http://support.apple.com/kb/HT1677?viewlocale=en_US; For Chrome ™: https://support.google.com/chrome/answer/95647?hl=en; For Firefox ™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences; For Opera ™: http://help.opera.com/Windows/10.20/en/cookies.html.
For more information on other commonly used browsers, please visit http://www.allaboutcookies.org/manage-cookies/.
Please note that if cookies are disabled, some features of the Sites (eg online ordering) may not work as expected.
ARTICLE 11.
AMENDMENTS TO THESE GENERAL CONDITIONS
Pain de Sucre informs visitors to the Boutique that these conditions may be modified at any time. These modifications are published when they are put online and are deemed to have been accepted without reservation by any visitor who accesses them after they are put online.
ARTICLE 12.
FORCE MAJEURE
We cannot be held responsible for any delay or failure in the performance of our obligations under these General Conditions, if this delay or failure is attributable to a cause beyond our control.
ARTICLE 13.
APPLICABLE LAW AND JURISDICTION
These General Conditions, and all transactions relating to the Online Store, are governed by French law.
Any dispute will therefore be submitted to the jurisdiction of the French Courts.
